I have been a Mac Snob for awhile but after buying my Tablet PC a little less so. So this is just too good to pass up:
"I was obviously distraught," says Sirois, whose Zune contains his music collection, wedding photos and home-made videos.
"I'm just miserable without it," says Katy
Bertoldi, a 35-year-old accountant in Baltimore who has stored 3,500
songs and a couple hundred personal photos on her Zune. "It's personal.
I'm upset right now."
"If this isn't fixed soon, Microsoft should compensate its customers in some manner," she says.
By late afternoon, Microsoft spokeswoman Katy
Asher said the company had isolated the issue to a bug in the internal
clock driver related to the way the device handles a leap year.
The company said the issue should be resolved
over the next 24 hours as the time change moves to Jan. 1, 2009. The
internal clock on the Zune 30GB devices will automatically reset
Thursday at 7 a.m. ET.
Owners of 30GB Zunes should allow the battery to
fully run out of power before the unit can restart successfully. Ensure
that the device is recharged, then turn it back on, Microsoft said.
Zune Pass subscribers may need to sync the device to a PC to refresh the rights to the subscription content.
The software giant offered customers further updates on the website.
The puzzling problem generated hundreds of
complaints on the Zune-related websites and Microsoft's support forum.
Some Zune users, citing the timing of the malfunction on New Year's
Eve, are calling it the Y2K9 bug.
"What's really surprising is that this came out
of nowhere," says Harvey Chute,. author of Zune for Dummies, says none
of the other versions of the Zune — the 4, 8, 16, 80 and 120GB models —
were affected.
Though the Zune commands just a smidgen of the
portable digital player market, Microsoft shipped more than 1 million
of the 30GB models between its November 2006 debut and when it was
discontinued a year later.
Many Zune 30 users call them "little bricks" because of their shape and weight, with equal parts affection and derision.
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